Multi-Lingual

CrowdComms multi-lingual platform and multi-lingual live stream production options.

• Multi-Lingual Platform: Admin Experience
• Multi-Lingual Platform: User Experience
• Live Stream Production: Multi-Lingual

Multi-Lingual Platform: Admin Experience

• The CMS / admin site where content is edited is currently only available in English. 
• Once multi-lingual is enabled (there is a cost for this feature), you can add your required languages from the CMS. 
• Hard coded messages that can't be edited will automatically update. These have been translated and coded to update for each available language. These include 'Collapse Menu', 'Terms and Conditions' and other hard coded messages. 
  • Only text within the platform will translate into supported languages and emails sent from the platform that are delivered by an integrated email service including the optional verify your email and reset password email are only available in English
• All content must be uploaded in each required language. Automatic translation tools aren't accurate and for this reason content must be uploaded in each required language. 

Adding available languages: 

• English
• French
• German
• Dutch
• Polish
• Portuguese
• Spanish
• Russian
• Arabic (Appears left to right for platform users) 
• Thai
• Swedish
• Japanese
• Korean
• Simplified Chinese
• Traditional Chinese
• Romanian
• Italian
• Finnish
• Czech
• Hungarian
• Turkish
• Bulgarian
• Slovak
• Norwegian 

Please note: If you require a language that is not currently supported, discuss options with your account manager. Minimum of six weeks notice is required to add new languages and associated costs apply. 

Uploading Content - Same process for each language, select language from the top of the CMS which language / version you would like to edit:

Edit content for the language you have selected (French Example):

 

Multi-Lingual Platform: User Experience

• On first login users will choose from available languages (content uploaded by admins) 
• Once they select preferred language, all content will be available in chosen language 
• Live polling and other engagement features will also be available in preferred language
• Automated emails including verify email and reset password are only available in English

Select Language Pop Up:

Example: French Language Selected: 

 

Live Stream Production: Multi-Lingual

Managing a Multi-Lingual Live Stream

CrowdComms in house production only support English live streams. For multi-lingual stream requirements, we work with production partners who have experience in this field. If you have a preferred production partner who can manage streams in multiple languages, we can work with them to achieve a seamless user experience.

• Users on first access will select their preferred language to navigate the platform - View Multi-Lingual Platform Overview
• When users select the agenda, they will have the option to choose which language to watch the live stream in, refer to two available options below
• The production company managing the live stream will need to output a different version of the stream in each required language with relevant audio playing
• The CrowdComms platform will automatically create stream keys for each session. Each session including those relating to the different languages will have a unique stream key and stream ID
• The production company will stream the relevant language live stream to the unique stream key and stream ID relating to that language version of the session

Option one: User selects which language version of the agenda they would like to watch the live stream in when clicking into the session

Option two: User selects which language version of the specific session they are in

Stream Keys: Production company will be able to use the unique stream keys generated per session. Allowing the correct language version of the stream to be output onto the correct version of the session