# Device Compatibility and Browser Requirements

*Updated; 10th January 2024*

Below is a device compatibility chart for the CrowdComms platform.

<div id="bkmrk-state-meaning-not-su"><div><div data-test-id="page-content-only"><div><div><div data-highlight-actions-target="true" data-inline-comments-target="true"><div><table class="relative-table wrapped confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid" style="height: 297px;"><colgroup><col></col><col></col></colgroup><thead class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row" style="height: 31px;"><th aria-disabled="false" aria-label="State: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col" style="width: 268px; height: 31px;" tabindex="0"><div>State</div></th><th aria-disabled="false" aria-label="Meaning: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col" style="width: 541px; height: 31px;" tabindex="0"><div>Meaning</div></th></tr></thead><tbody aria-live="polite" aria-relevant="all"><tr role="row" style="height: 181px;"><td class="highlight-red confluenceTd" data-highlight-colour="red" style="width: 268px; height: 181px;">NOT SUPPORTED

</td><td class="confluenceTd" style="width: 541px; height: 181px;">The platform may work but we do not actively focus on supporting this device or operating system. The app may suffer from glitches, poor performance or not run altogether.

Often these are devices that have reached their vendor EOL (End of Life). We highly suggest upgrading as these devices are often prone to security exploits.

</td></tr><tr role="row" style="height: 85px;"><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green" style="width: 268px; height: 85px;">SUPPORTED

</td><td class="confluenceTd" colspan="1" style="width: 541px; height: 85px;">CrowdComms actively attempts to keep the platform running smoothly on these devices. You are always welcome to report any issues to a member of support and we will do our best to resolve these problems.

</td></tr></tbody></table>

</div>---

</div></div></div></div></div></div>#### Apple device &amp; iOS

<div id="bkmrk-device-support-notes"><div data-test-id="page-content-only"><div data-highlight-actions-target="true" data-inline-comments-target="true"><table class="relative-table wrapped confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid"><colgroup><col></col><col></col><col></col></colgroup><thead class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" aria-label="Device: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col" style="width: 245px;" tabindex="0"><div>Device</div></th><th aria-disabled="false" aria-label="Support: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col" style="width: 205px;" tabindex="0"><div>Support</div></th><th aria-disabled="false" aria-label="Notes: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col" style="width: 359px;" tabindex="0"><div>Notes</div></th></tr></thead><tbody aria-live="polite" aria-relevant="all"><tr role="row"><td class="confluenceTd" style="width: 245px;">iPhone 5 and below

</td><td class="highlight-red confluenceTd" data-highlight-colour="red" style="width: 205px;">NOT SUPPORTED

</td><td class="confluenceTd" style="width: 359px;">  
</td></tr><tr role="row"><td class="confluenceTd" style="width: 245px;">iPhone 6, 7, 8, X, 11, 12 &amp; 13 running iOS 12+

</td><td class="highlight-green confluenceTd" data-highlight-colour="green" style="width: 205px;">SUPPORTED

</td><td class="confluenceTd" style="width: 359px;">Devices with notches will be accounted for correctly.</td></tr><tr role="row"><td class="confluenceTd" style="width: 245px;">iPad running iOS 11 and below

</td><td class="highlight-green confluenceTd" data-highlight-colour="green" style="width: 205px;">NOT SUPPORTED

</td><td class="confluenceTd" style="width: 359px;"></td></tr><tr><td style="width: 245px;">iPad running iOS 12+

</td><td style="width: 205px;">SUPPORTED

</td><td style="width: 359px;"></td></tr></tbody></table>

</div></div></div>#### Android device

<div id="bkmrk-device-support-notes-0"><div data-test-id="page-content-only"><div data-highlight-actions-target="true" data-inline-comments-target="true"><table class="relative-table wrapped confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid"><colgroup><col></col><col></col><col></col></colgroup><thead class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" aria-label="Device: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col" style="width: 245px;" tabindex="0"><div>Device</div></th><th aria-disabled="false" aria-label="Support: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col" style="width: 206px;" tabindex="0"><div>Support</div></th><th aria-disabled="false" aria-label="Notes: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col" style="width: 358px;" tabindex="0"><div>Notes</div></th></tr></thead><tbody aria-live="polite" aria-relevant="all"><tr role="row"><td class="confluenceTd" colspan="1" style="width: 245px;">ALL

</td><td class="highlight-grey confluenceTd" colspan="1" data-highlight-colour="grey" style="width: 206px;">(Please click [here](https://crowdcomms-email-media.s3-eu-central-1.amazonaws.com/ccdocs/android.csv) or open the attachment to view the extensive list of supported devices)

</td><td class="confluenceTd" colspan="1" style="width: 358px;">Android devices without Adobe PDF Reader or Chrome will not be able to open PDF Files.

</td></tr><tr role="row"><td class="confluenceTd" style="width: 245px;">Android version 4 and below

</td><td class="highlight-red confluenceTd" data-highlight-colour="red" style="width: 206px;">NOT SUPPORTED

</td><td class="confluenceTd" style="width: 358px;">  
</td></tr><tr role="row"><td class="confluenceTd" colspan="1" style="width: 245px;">Android version 5 and above

</td><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green" style="width: 206px;">SUPPORTED

</td><td class="confluenceTd" colspan="1" style="width: 358px;">We recommend Android 7 and above. Versions 5 and 6 will run noticeable slower due to falling back to a legacy webview technology.</td></tr></tbody></table>

</div></div></div>#### Windows Phone

We are **no longer** supporting any Windows phones and won't in the future.

####   


#### Web

<div id="bkmrk-device-support-notes-1"><div data-test-id="page-content-only"><div data-highlight-actions-target="true" data-inline-comments-target="true"><table class="relative-table wrapped confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid" style="width: 818px; height: 268px;"><colgroup><col></col><col></col><col></col></colgroup><thead class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row" style="height: 29px;"><th aria-disabled="false" aria-label="Device: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col" style="width: 250px; height: 29px;" tabindex="0"><div>Device</div></th><th aria-disabled="false" aria-label="Support: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col" style="width: 203px; height: 29px;" tabindex="0"><div>Support</div></th><th aria-disabled="false" aria-label="Notes: No sort applied, activate to apply an ascending sort" aria-sort="none" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col" style="width: 365px; height: 29px;" tabindex="0"><div>Notes</div></th></tr></thead><tbody aria-live="polite" aria-relevant="all"><tr role="row" style="height: 35px;"><td class="confluenceTd" style="width: 250px; height: 35px;">Google Chrome (All Chromium based browsers)

</td><td class="highlight-green confluenceTd" data-highlight-colour="green" style="width: 203px; height: 35px;">SUPPORTED

</td><td class="confluenceTd" style="width: 365px; height: 35px;">  
</td></tr><tr role="row" style="height: 35px;"><td class="confluenceTd" style="width: 250px; height: 35px;">Firefox 5 and above

</td><td class="highlight-green confluenceTd" data-highlight-colour="green" style="width: 203px; height: 35px;">SUPPORTED

</td><td class="confluenceTd" style="width: 365px; height: 35px;">  
</td></tr><tr role="row" style="height: 35px;"><td class="confluenceTd" style="width: 250px; height: 35px;">Safari 5.1 and above

</td><td class="highlight-green confluenceTd" data-highlight-colour="green" style="width: 203px; height: 35px;">SUPPORTED

</td><td class="confluenceTd" style="width: 365px; height: 35px;">  
</td></tr><tr><td style="width: 250px;">Microsoft Edge</td><td style="width: 203px;">SUPPORTED</td><td style="width: 365px;">Microsoft Edge version 83 (released May, 2020) and later is supported.</td></tr><tr role="row" style="height: 35px;"><td class="confluenceTd" style="width: 250px; height: 35px;">Internet Explorer

</td><td class="highlight-red confluenceTd" data-highlight-colour="red" style="width: 203px; height: 35px;">NOT SUPPORTED

</td><td class="confluenceTd" style="width: 365px; height: 35px;">  
</td></tr><tr role="row" style="height: 35px;"><td class="confluenceTd" style="width: 250px; height: 35px;">Firefox 4 and below

</td><td class="highlight-red confluenceTd" data-highlight-colour="red" style="width: 203px; height: 35px;">NOT SUPPORTED

</td><td style="width: 365px;">  
</td></tr></tbody></table>

</div></div></div>####   


#### 1-2-1 Video Calls and Breakout Video Meeting - User Requirements

- Users will need to be using up to date version of their browser
- Users should ensure that they have applications such as Teams and Zoom closed, they could stop the 1-2-1 calls or breakouts launching correctly within the platform
- Latest versions of Chrome, FireFox, Chromium and Safari 14+ are supported
- On IOS devices, Safari is the only supported browser
- Older browsers including Internet Explorer are not supported

####   


#### Smart Sessions

Browsers must support WebGL. Browsers supported by the WebGLRenderer are:

- Firefox 15+,
- Chrome 11+,
- Opera 19+
- Microsoft Edge 83+

If you find that you still have trouble after checking the above then please check [here](https://get.webgl.org/) to see if your browser settings are also compatible.

**Note: We do not support Internet Explorer or Safari for Smart Sessions**