Whitelisting the CC Platform

If your delegates will be accessing the app via a VPN or other secured network, you may need to add some entries to your internal network whitelists for the app to function correctly.

If you are on a secured network and your delegates are experiencing problems accessing the app, please try whitelisting the items below to see if this resolves the issue.

Event Platform / App (Front end, user view)

*.crowdcomms.com
App media served from: https://media.crowdcomms.com/
https://www.google-analytics.com
wss://realtime.ably.io

*If using a custom domain, it may be beneficial to whitelist this also

Live Stream

*.mux.com

Event Platform, Registration, App Emails

You should whitelist all addresses @m.crowdcomms.com. Most email correspondence will be sent from the following addresses

appconcierge@m.crowdcomms.com

no-reply@m.crowdcomms.com

Email Sending IP addresses

54.240.99.144
54.240.99.146
54.240.99.142
54.240.99.145
54.240.99.143
Video Calls

1-2-1 video calls and breakout videos use Twilio infrastructure. Please refer to this guide to whitelist Twilio services: https://www.twilio.com/docs/video/ip-addresses


Revision #13
Created 13 June 2019 10:30:26 by Chris
Updated 8 November 2023 15:18:27 by Lee Jack