Wi-Fi & Data Requirements


The CrowdComms platform is lightweight in terms of data requirements however it is recommended that all users access using a strong and stable internet connection to ensure a seamless experience. Once installed (mobile app) or open in browser (web based version) on user devices, the general rule is that if there is sufficient WiFi bandwidth to allow all users to concurrently use BBC News or comparable websites, this will be suitable to provide your audience a smooth experience when using the CrowdComms platform. 

A key consideration when arranging WiFi is that the specific requirements will depend on what you are looking to do at your event. To give an example, if you have other services outside of CrowdComms using bandwidth, you will need to take this into consideration when arranging WiFi.

WiFi Requirements

If interactive features such as live polling are taking place, we recommend having a minimum of 15KB (upload bandwidth) per-user, so for 500 attendees, we would recommend having a minimum 7.5MB (500x15 = 7500KB = 7.5MB) upload speed. This is based on each user voting on a question at precisely the same time, which whilst unlikely to happen, it's recommended to allow for the highest data usage scenario to ensure you are covered.  

As mentioned in the introduction, if you have other data hungry services taking place alongside the CrowdComms platform, it is essential to account for this when arranging WiFi. Ideally having these services on a dedicated WiFi connection.

Users have the ability to impact the performance of WiFi. For example if your connected users (attendees etc) are using the WiFi to stream videos, are sending images on Whatsapp etc or are backing up their devices, all of this will use your WiFi allowance impacting the available data intended to allow your users to utilise the CrowdComms platform. 

The mobile app version of the CrowdComms platform is typically a 3-10 MB initial download - when an attendee downloads the app for the first time only. Repeat visits will not require a download. We recommend promoting to your users pre event reducing burden on WiFi of everyone trying to download on the morning of the event. Accessing the web based version is more lightweight and doesn't require a download.

Session Engagement: Must Haves
Read Next: Whitelist the CC Platform

For information on what you can whitelist for the CC Platform, click here.

Revision #13
Created 27 June 2019 11:04:08 by Chris
Updated 8 July 2023 08:25:04 by Lee Jack