Release Management Process

CrowdComms has updated the design, development and change management process. The scope of this process is addingto new cover scenarios when new features basedor onchanges to existing features are being implemented onto the requirementsCrowdComms of clients and internal business objectives to improve the CrowdComms platform.  

ReleasingThe the product is the final stage and in summaryprocess: 

• All new features follow a design & development process that includes stakeholder feedback on the concept and execution of the UX design, rigorous testing, peer review of code and security review before being planned for release. Progress is managed throughout by the product delivery manager. 
• During preparation for release, CrowdComms production staff will be trained to support our clients. All customer facing communications and internal training documents will be reviewed as part of the release testing. 
• The release committee will conduct an impact assessment of the proposed changes and highlight any areas of concern or gaps in documentation. 
• Once testing and documentation has been completed, the release committee will authorise the release. The new updates will be prepared for release, including scheduling release times to minimise any disruption.  

TheWhen improvementconsidering torelease date and time, the processteam includesreview upcoming event schedules and expected usage patterns.

Client communication: 

• We aim to communicate details of the release approx. two weeks in advance. An email detailing the changes will be sent to admins who who have access to the CrowdComms to the CrowdComms dashboard (CMS).  This is scheduled for two week prior to the release. 
• AIn finaladdition remindera emailnotification will then be sent two days before the scheduled release date.  
• Between the two update emails, therebanner will be thepresent opportunity for clients to discusson the changesadmin withCMS highlighting the upcoming changes. 
• You allocated account managersmanager and / or support managersmanager will contact you regarding any scheduled events that will be able to benefit from the upcoming features to ensure theyyou understandknow how to make the newmost functionalityof and any potential change to user experience.  them.

Considerations:

• Please note, critical updates to ensure smooth operation of the CrowdComms platform will not always follow the above steps.  
   
  
• The above process is followed for any new feature additions or any planned any planned ‘breaking change’ where the user experience on the platform would be modified in any meaningful in any meaningful way.