Alerts and Notifications

Overview

• Alerts allow you to send out notifications to your audience before, during and after an event. This is a great way to keep your attendees up to date with your event, and drive engagement with things like surveys or activity feeds.
• Alerts can be sent as in-platform popups and  emails alerts. 
• Example alerts:
  • Update your profile to gain 50 points!
  • Session starts in 5 minutes
  • Networking hour begins now
  • Thank you to our sponsor
  • Please provide feedback here

Preparing alerts

• To start creating alerts, visit the 'Alerts' section in the dashboard by clicking the icon in the dashboard toolbar. From here you can view any alerts that have already been sent out, or create a new alert.
• Enter a title and some text for your alert in the message box provided, you can elect to send your alert at a pre-scheduled time in the future or send it immediately. We recommend setting up alerts in advance wherever possible, so that the copy can be checked, or any last minute changes added before it goes out to your attendees. You can click the checkboxes underneath the description to decide how you want to send your alert. If you elect to send it as a native notification, you'll need to enter a 'plain text' version of your alert, as native notifications don't support formatting like bold or italic text.

Links

• If sending the notification as a push via a native app (if you have distributed your app as a native build via the app stores) you can add a 'deeplink' action taking the delegate to a specific place within the app when they tap the alert on their device.

Deciding who will receive the alert (Recipients).

• You can choose to send the alert to all users of your app, or a select few by assigning groups to the alert. If you decide to send it to a selection of groups, then those people will need to have signed in to the app at least once in order to receive the notification.
• If you don't specify any groups, then the alert will go out to all users of your app, regardless of whether they have logged in or not.
• For native notifications, users will need to have confirmed that they wish to receive native notifications from your app when they first open it. If they decline this permission then the app cannot deliver native notifications to that user.
• Alerts sent via email will go out to any designated attendees regardless of whether they have logged into the app yet and can be especially useful for pre-event communication. They follow the same rules as other alert types, so will go to all your attendees if you don't specify and specific groups in the alert settings.

Delivery

• Alerts are usually sent out as soon as they are due but with all things on the internet, they may take a little while to arrive. This can be down to a number of factors including available capacity on the platform and internet speeds at the event venue. If you're experiencing any issues sending alerts out, contact your account manager who'll be happy to assist.

Self service alerts module accessible via CrowdComms dashboard (CMS)

Example pop up alert

Example email alert