Device Compatibility and Browser Requirements

Below is a device compatibility chart for the CrowdComms platform.

State	Meaning
NOT SUPPORTED	The platform may work but we do not actively focus on supporting this device or operating system. The app may suffer from glitches, poor performance or not run altogether. Often these are devices that have reached their vendor EOL (End of Life). We highly suggest upgrading as these devices are often prone to security exploits.
SUPPORTED	CrowdComms actively attempts to keep the platform running smoothly on these devices. You are always welcome to report any issues to a member of support and we will do our best to resolve these problems.

State

Meaning

NOT SUPPORTED

The platform may work but we do not actively focus on supporting this device or operating system. The app may suffer from glitches, poor performance or not run altogether.

Often these are devices that have reached their vendor EOL (End of Life). We highly suggest upgrading as these devices are often prone to security exploits.

SUPPORTED

CrowdComms actively attempts to keep the platform running smoothly on these devices. You are always welcome to report any issues to a member of support and we will do our best to resolve these problems.

iOS

Device	Support	Notes
iOS 7 and below on Apple device	NOT SUPPORTED
iOS 8 on any compatible Apple device	SUPPORTED
iPhone X	SUPPORTED	App viewport is reduced to compensate for device 'notch'

Android

Device	Support	Notes
ALL		Android devices without Adobe PDF Reader or Chrome will not be able to open PDF Files.
Android version 4 and below	NOT SUPPORTED
Android version 5 and above	SUPPORTED

Windows Phone

Device	Support	Notes
Windows Phone 8.1	SUPPORTED	Windows Phone has been deprecated. CrowdComms will endeavour to support this platform until the official EOL.
Windows 10 Mobile	SUPPORTED
Everything else	NOT SUPPORTED

Web

Device	Support	Notes
Google Chrome (All Chromium based browsers)	SUPPORTED
Firefox 5 and later	SUPPORTED
~~Firefox 4 and below~~	~~NOT SUPPORTED~~
Safari 5.1 and above	SUPPORTED
Microsoft Edge	SUPPORTED	Microsoft Edge version 83 (released May, 2020) and later is supported.
Internet Explorer	NOT SUPPORTED
~~Edge~~Firefox 184 and below	NOT SUPPORTED	~~Edge 18 was deprecated in Jan 15th windows update. Microsoft has indicated ending support for Edge 18 in August 2021~~
~~Chromium based browsers~~	~~SUPPORTED~~

1-2-1 Video Calls and Breakout Video Meeting - User Requirements

Users will need to be using up to date version of their browser
Users should ensure that they have applications such as Teams and Zoom closed, they could stop the 1-2-1 calls or breakouts launching correctly within the platform
Latest versions of Chrome, FireFox, Chromium and Safari 14+ are supported
On IOS devices, Safari is the only supported browser
Older browsers including Internet Explorer are not supported

CC Engage

Browsers must support WebGL. Browsers supported by the WebGLRenderer are:

Internet Explorer 11+,
Firefox 15+,
Chrome 11+,
Opera 19+

If you find that you still have trouble after checking the above then please check here to see if your browser settings are also compatible.

Note: Safari is not currently supported