Stripe Integration - Coming Soon!

Stripe Integration for Paid Ticketing Training Guide

Enhance your event with our Registration Ticketing feature, now integrated with Stripe! This seamless integration enables you to offer paid experiences and products, providing a comprehensive and streamlined experience for your attendees.

Stripe Integration Step-by-Step

1. Prerequisites
2. Integrating Stripe into CMS
   
3. Tax Rates
4. Enabling Receipts
5. Tax
   
6. Unlinking your Stripe Account
7. Useful Links 

Prerequisites

• A

  

  Stripe

  Pre-requisites

  Account

If

• Ayou Stripalready Accounthave ID
  • You can find youra Stripe Account IDyou bywill loggingjust into Stripe, fromneed the homelogin page navigatedetails to the cog icon onlink the topaccount, rightif ofyou are setting up a new Stripe Account the page.next Insteps will require:
    • Business Email
    • Password
    • Authentication App
    • Business Address
    • Business Type (Sole Trader, PLC, Ltd etc.)
    •  Legal Name Associated with the dropBusiness
    down,
    • VAT selectNumber
    profile
    • Contact settings,Details
    scroll
    • Industry downType
    to
    • Business theWebsite/URL
    bottom
    • Bank of the page and choose the Account IDDetails for the account you wish to integrate to the CMS.

  Integrating Stripe into the CMS

  Now that you have your Stripe Account ID you are ready to start your integration.

  1. Log in to the CMS.
  2. Navigate to integrations on the left side menu.
  3. Select the Stripe Icon.
  4. Click the 'Connect Stripeto Account'Stripe' button.
  5. Input your Account ID
     
  6. You will be re-directed to Stripes identity verification,Stripe, follow the prompts on screen.screen to link your existing account or set up a new one.
  7. Once you have completed the promptsprompts, your Stripe account will be linked to the CMS and ready to accept payments via your registration form.

  To learn more about how to create paid tickets for your event please see our ticketing guide.

  Setting Up Your Tax Rate

  To ensure accurate and consistent data reporting, we recommend setting up your tax rate within the CrowdComms CMS. Follow these guidelines to avoid user errors and double taxation:

  1. Configure Tax Rate in CMS First:

     • Set your tax rate in the CrowdComms CMS before making any adjustments in Stripe.
     • Configuring the tax rate in both the CMS and Stripe will result in the tax amount being applied twice to the ticket.

  2. Stripe Tax Rate Activation:

     • Payments will not be processed if there is no active tax rate in Stripe, regardless of the tax rate set in the CMS.
     • Once generated, tax rates in Stripe remain "Active" and Stripe will always apply the most recent active tax rate.

  3. Managing Tax Rates in Stripe:

     • If you need to change the tax rate in Stripe, ensure that the previous rate is set to "Archive Status" to avoid conflicts.

  By following these steps, you can maintain accurate and consistent tax application across both platforms. 

  
  

  It

  is highly recommended to set your tax rate in the CMS and allow that information to be fed back to your Stripe Account via our platform. For information on setting the tax rate in the CMS please see here.

  
  

  Enabling Receipts

  For the customer receipts functionality, please ensure to enable receipts on your Stripe Account. You can find more information on how to enable receipts on Stripe here. 

  To enable automated receipts, toggle Successful payments on in your Customer emails settings. Stripe only sends receipts to successful and completed payments. If the payment fails or is declined, a receipt will not be sent.

  To ensure your customers receive their receipts you will also need to white list the Stripe Domain '@stripe.com'.

  For more on white listing please see here.

  
  

   

  Tax

  We encourage you to set up you tax rate from within the CrowdComms CMS to avoid user errors and ensure all reported data is consistent.

  You will need to set your tax rate either in the CMS or in Stripe, setting the tax rate in both platforms will result in the tax amount being applied to the ticket twice.

  
  

  Unlinking Your Stripe Account

  To unlink your Stripe account simply select the unlink account button and your Account ID will be removed from the CMS.

  

  
  

  Useful Links

  • How to Set Up a Stripe Account.
  • Stripe Standard Accounts
  • How Checkout Works
  • How to Enable Receipts
  • Not Receiving emails from Stripe?