Whitelisting the CC Platform
If your delegates will be accessing the app via a VPN or other secured network, you may need to add some entries to your internal network whitelists for the app to function correctly.
If you are on a secured network and your delegates are experiencing problems accessing the app, please try whitelisting the items below to see if this resolves the issue.
*If using a custom domain, it may be beneficial to whitelist this also
Dedicated email IP address: 22.214.171.124
1-2-1 video calls and breakout videos use Twilio infrastructure. Please refer to this guide to whitelist Twilio services: https://www.twilio.com/docs/video/ip-addresses