Platform Docs
Overviews and how to guides for the CrowdComms platform.
Agendas
Agenda
Agenda Overview The platform agenda is the backbone of your event. Optimised towards user expe...
Agenda View Guide
Introduction Since 05/08/21 with Front End release for 3.5.0 there has been an alternative view ...
Favourited Sessions
In App As an app user, it's possible to "star" or "favourite" sessions within an agenda. To do t...
Managed Schedules
Managed schedules enable you to create a unique agenda for your attendees. You can tailor a speci...
Badges and Passes (QR Code)
Activating and Deactivating Badges & Passes
• Log into CMS with credentials• Select App • Click on “Settings”• Click on “Features” (Scroll do...
Designing and Editing Badge
• Click on “Libraries” in CMS• Click on “Badges & Passes”• Click on “Add a new badge” • Fi...
Importing 3rd Party QR code into CMS
• Go into the 3rd party registration platform, such as Entegy• Import the attendee profiles inclu...
Using the QR Scanner and Adding Contacts
• To use the QR code scanner, the user must log in to their event app on their device• Go to the ...
End-User Login Options
For platforms requiring login, there are various login options for front end users as per below. ...
Email & Password Login
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
Optional 2FA
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
Mandatory 2FA
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
Mandatory 2FA via Authentication App
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
General
Alerts
Alerts let you send out notifications to your delegates during an event to keep them updated on s...
Accessing CC Apps
There are multiple ways to access CC apps. The first big decision is whether to go native or web....
Ask a Question / Q&A
The Q&A feature of our app is one of our highlight features. Below is a video showing how Q&a...
Banner Message Guide
Banner messages are user defined messages which will appear in a banner at the bottom of each scr...
CC Platform Data Anonymization / Wipe Process
6 Months after platform end date, all PI data is wiped from the app, but “content” remains in pla...
Client's Platform Privacy Notice - Guidance
We have made the process regarding privacy notices simpler and easier to use. Rather than request...
Cookies
Cookies on CrowdComms Apps CrowdComms uses cookies to enable standard analytics and error report...
Custom CSS
Our platform was born with high customizability and branding in mind. Custom CSS can make your ev...
Custom Design Guidelines
Important: Before reviewing custom design options, we recommend considering our included templ...
Device Compatibility and Browser Requirements
Below is a device compatibility chart for the CrowdComms platform. State Me...
Elements Design Requirements
Below is a full list of design specifications for the Entegy Platform: Below is a list of poss...
Group Management
There are a few ways to manage People Groups in the CC platform: Manually using the Dashboard U...
Hiding and Showing Content
If you'd like to hide and show various content as your event progresses, your app can be built in...
Language Support
The following languages are supported on the CC platform app for multilingual apps: English Fr...
Live Poll CSS
When customising a live poll, sometimes you may want to adjust certain aspects of the design whic...
People Library Management
The CC Platform treats all People in-app the same, whether they're an Attendee, Speaker, member o...
Platform frameworks and tools our development team use
Front end (User view) Framework: Angular 12 Ionic 5: Provides UI/design framework for native an...
Session Capacity
Sessions can now optionally have a 'capacity' added to them. By default the value is not set, mea...
Security Settings and Login options
Login Options: Public: Anyone can access via your custom URL and access without having to login....
Time Zones
The only part of the app which are affected by users being in a different timezone to the one whi...
Triggers
Ways triggers can be used: Award points when user uploads a profile picture Award points when a...
Troubleshooting Users Accessing The CrowdComms Platform
We recommend promoting the platform at least one week pre event. Promoting early ensures users ar...
Using the CrowdComms Dashboard
The CrowdComms dashboard is a self service content management system (CMS) that enables you to up...
Wi-Fi & Data Requirements
Introduction The CrowdComms platform is lightweight in terms of data requirements however it is ...
Whitelisting the CC Platform
If your delegates will be accessing the app via a VPN or other secured network, you may need to a...
Platform Integrations
Here we will go through the available plugins in our CMS allowing for easy integration with 3rd p...
Eventsforce Integration Setup Guide
Before you can connect your event to CrowdComms, you will need to generate an API user within you...
IDLoom Integration Setup Guide
Please note: This is a self-service guide for when setting up your own idloom account with our pl...
Zoom Integration Setup Guide
To integrate Zoom into our platform, you will need access to the following; CC Dashboard/CMS T...
Zoom Integration Vs Desktop Features
The main thing to remember with our zoom integration, is that it is not simply zoom as you know i...
Google Analytics Integration
Google Analytics (GA) is a free web analytics service that tracks and reports website traffic, it...
Eventboost Integration
Eventboost is an all-in-one event management software and online registration platform which is n...
Cvent Integration Setup Guide
Cvent Integration Training Guide Access Requirements Integrating Cvent into CMS Webhooks Cust...
Eventbrite Integration Setup Guide
Contents In and out of scope Access Requirements Integrating Eventbrite into dashboard (CMS) ...
Platform options comparison
Single-Sign-On
CrowdComms currently supports SSO via the SAML2 standard. This is an enterprise-grade industry st...
FREQUENTLY ASKED QUESTIONS
Q: Do all the delegates still need to be registered on the site as usual?A: No if they’re logging...
INTRODUCTION
SINGLE SIGN-ON (SSO) Single sign-on (SSO) is an authentication process that allows a user to use...
SAML2
How does SSO work? SSO works based upon a trust relationship set up between an application, known...
Two Factor Authentication
What is Two-Factor Authentication? Two-Factor Authentication (2FA) works by adding an extra la...
Platform Promotion
In order in ensure your app achieves high levels of usage and adoption rates, we highly recommend...
PWA (Progressive Web App)
Our new PWA feature is a real game-changer. Not only will it enable your delegates to use your ev...
Video-On-Demand Streaming Service
Are you looking for an elegant, responsive, and ultra-organised way to display on-demand video co...
Enabling Video Library
Please contact your CrowdComms’ Account Manager if you would like Video Library activated on your...
Adding videos to the library
Logging in to the Dashboard (CMS) Firstly, log into your CrowdComms Dashboard (CMS) and inp...
Building the Video-On-Demand Streaming Service
Now that you have all your videos uploaded into your library, you are ready to start! Firstly, c...
Single Scrolling Module
For this option you only need to link your videos once, as they will all be contained in a s...
Multi-Section Library Module
For this option you may need to link your videos multiple times, depending on the number of ...
Downloading your on-demand videos and live-streams
You are now able to download all live-streams which have been converted into on-demand videos as ...
Meeting Booking
Get your meetings booked in, plan your time and make the most of every networking opportunity. ...
1. Enabling Meeting Booking
Please contact your CrowdComms’ Account Manager if you would like Meeting Booking (Beta) feature ...
2. Setting up Meeting Booking on the Dashboard (CMS)
1. Log into your CrowdComms dashboard (CMS) and input your details. 2. Select the Event App...
3. Logging in to the Event App and setting up your privacy preferences
1. Firstly, log in to your Event App and input your login details. 2. If this is the first time...
4. Managing personal meeting availability
[This enables you to set up your own meeting availability] 1. Click on the right-hand menu,...
5. Creating a meeting with another delegate
[This enables you to arrange meetings with other delegates within this Event App] 1. There ...
6. Creating a meeting with an exhibitor or a sponsor
[This enables you to arrange a meeting with the event’s sponsors or exhibitors within this Event ...
7. Accepting and declining meetings
[This is where you go to accept or decline meetings following an invitation or to view the status...
8. Viewing upcoming and completed meetings
[This is where you view meetings which have been scheduled and meetings which have taken place] ...
9. Joining a virtual meeting and virtual meeting in progress
Joining a virtual meeting 1. There are multiple ways for you to join a meeting, and they are: a...
10. Alerts and email notifications
In-platform alerts and email notifications are delivered to both meeting organisers and invitees ...