Platform Docs
Overviews and how to guides for the CrowdComms platform.
Agendas
Agenda
The Agenda displays a list of Sessions in date order to let app users see what's happening at wha...
Agenda View Guide
Introduction Since 05/08/21 with Front End release for 3.5.0 there has been an alternative view ...
Favourited Sessions
In App As an app user, it's possible to "star" or "favourite" sessions within an agenda. To do t...
Managed Schedules
Managed schedules enable you to create a unique agenda for your attendees. You can tailor a speci...
Badges and Passes (QR Code)
Activating and Deactivating Badges & Passes
• Log into CMS with credentials• Select App • Click on “Settings”• Click on “Features” (Scroll do...
Designing and Editing Badge
• Click on “Libraries” in CMS• Click on “Badges & Passes”• Click on “Add a new badge” • Fi...
Importing 3rd Party QR code into CMS
• Go into the 3rd party registration platform, such as Entegy• Import the attendee profiles inclu...
Using the QR Scanner and Adding Contacts
• To use the QR code scanner, the user must log in to their event app on their device• Go to the ...
End-User Login Options
For platforms requiring login, there are various login options for front end users as per below. ...
Email & Password Login
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
Optional 2FA
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
Mandatory 2FA
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
Mandatory 2FA via Authentication App
How to Log In Step 1: Enter your email address N.B If this is your first time using our platf...
General
Alerts
Alerts let you send out notifications to your delegates during an event to keep them updated on s...
Accessing CC Apps
There are multiple ways to access CC apps. The first big decision is whether to go native or web....
Ask a Question / Q&A
The Q&A feature of our app is one of our highlight features. Below is a video showing how Q&a...
Banner Message Guide
Banner messages are user defined messages which will appear in a banner at the bottom of each scr...
CC Platform Data Anonymization / Wipe Process
6 Months after platform end date, all PI data is wiped from the app, but “content” remains in pla...
Client's Platform Privacy Notice - Guidance
We have made the process regarding privacy notices simpler and easier to use. Rather than request...
Cookies
Cookies on CrowdComms Apps CrowdComms uses cookies to enable standard analytics and error report...
Custom CSS
Our platform was born with high customizability and branding in mind. Custom CSS can make your ev...
Custom Design Guidelines
Important: Before reviewing custom design options, we recommend considering our included templ...
Device Compatibility and Browser Requirements
Below is a device compatibility chart for the CrowdComms platform. State Me...
Elements Design Requirements
Below is a full list of design specifications for the Entegy Platform: Below is a list of poss...
Group Management
There are a few ways to manage People Groups in the CC platform: Manually using the Dashboard ...
Hiding and Showing Content
If you'd like to hide and show various content as your event progresses, your app can be built in...
Language Support
The following languages are supported on the CC platform app for multilingual apps: English Fr...
Live Poll CSS
When customising a live poll, sometimes you may want to adjust certain aspects of the design whic...
People Library Management
The CC Platform treats all People in-app the same, whether they're an Attendee, Speaker, member o...
Platform frameworks and tools our development team use
Front end (User view) Framework: Angular 8 Ionic 5: Provides UI/design framework for native and...
Session Capacity
Sessions can now optionally have a 'capacity' added to them. By default the value is not set, mea...
Security Settings and Login options
Login Options: Public: Anyone can access via your custom URL and access without having to login....
Setting a Custom Domain
It may be more desirable to have your app on a custom domain ie. www.myapp.com instead of the pro...
Time Zones
The only part of the app which are affected by users being in a different timezone to the one whi...
Triggers
Ways triggers can be used: Award points when user uploads a profile picture Award points when a...
Troubleshooting Users Accessing The CrowdComms Platform
We recommend promoting the platform at least one week pre event. Promoting early ensures users ar...
Using the CrowdComms Dashboard
The CrowdComms dashboard is a self service content management system (CMS) that enables you to up...
Wi-Fi & Data Requirements
Introduction The CrowdComms platform is lightweight in terms of data requirements however it is ...
Whitelisting the CC Platform
If your delegates will be accessing the app via a VPN or other secured network, you may need to a...
Platform Integrations
Here we will go through the available plugins in our CMS allowing for easy integration with 3rd p...
Eventsforce Integration Setup Guide
Before you can connect your event to CrowdComms, you will need to generate an API user within you...
IDLoom Integration Setup Guide
There are two main elements to setting up your integration with idloom. Part one is within the ID...
Zoom Integration Setup Guide
To integrate Zoom into our platform, you will need access to the following; CC Dashboard/CMS T...
Zoom Integration Vs Desktop Features
The main thing to remember with our zoom integration, is that it is not simply zoom as you know i...
Google Analytics Integration
Google Analytics (GA) is a free web analytics service that tracks and reports website traffic, it...
Eventboost Integration
Eventboost is an all-in-one event management software and online registration platform which is n...
Platform options comparison
Single-Sign-On
CrowdComms currently supports SSO via the SAML2 standard. This is an enterprise-grade industry st...
FREQUENTLY ASKED QUESTIONS
Q: Do all the delegates still need to be registered on the site as usual?A: No if they’re logging...
INTRODUCTION
SINGLE SIGN-ON (SSO) Single sign-on (SSO) is an authentication process that allows a user to use...
SAML2
How does SSO work? SSO works based upon a trust relationship set up between an application, known...
Two Factor Authentication
What is Two-Factor Authentication? Two-Factor Authentication (2FA) works by adding an extra la...