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Platform Docs

Overviews and how to guides for the CrowdComms platform.

Agendas

Badges and Passes (QR Code)

End-User Login Options

For platforms requiring login, there are various login options for front end users as per below. ...

General

Alerts

Alerts let you send out notifications to your delegates during an event to keep them updated on s...

Accessing CC Apps

Introduction There are multiple ways to access your CrowdComms event platform. Each access metho...

Ask a Question / Q&A

The Q&A feature of our app is one of our highlight features. Below is a video showing how Q&a...

Banner Message Guide

Banner messages are user defined messages which will appear in a banner at the bottom of each scr...

CC Platform Data Anonymization / Wipe Process

6 Months after platform end date, all PI data is wiped from the app, but “content” remains in pla...

Client's Platform Privacy Notice - Guidance

We have made the process regarding privacy notices simpler and easier to use. Rather than request...

Cookies

Cookies on CrowdComms Apps CrowdComms uses cookies to enable standard analytics and error report...

Custom CSS

Our platform was born with high customizability and branding in mind. Custom CSS can make your ev...

Custom Design Guidelines

  Important: Before reviewing custom design options, we recommend considering our included templ...

Device Compatibility and Browser Requirements

Updated; 10th January 2024 Below is a device compatibility chart for the CrowdComms platform. ...

Elements Design Requirements

Below is a full list of design specifications for the Entegy Platform: Below is a list of poss...

Group Management

There are a few ways to manage People Groups in the CC platform: Manually using the Dashboard U...

Hiding and Showing Content

If you'd like to hide and show various content as your event progresses, your app can be built in...

Language Support

The following languages are supported on the CC platform app for multilingual apps: English Fr...

Live Poll CSS

When customising a live poll, sometimes you may want to adjust certain aspects of the design whic...

People Library Management

The CC Platform treats all People in-app the same, whether they're an Attendee, Speaker, member o...

Platform frameworks and tools our development team use

Frontend Delegate FE (User) Angular 15: Core framework for the web application. Ionic 6: UI fr...

Session Capacity

Sessions can now optionally have a 'capacity' added to them. By default the value is not set, mea...

Security Settings and Login options

Login Options: Public: Anyone can access via your custom URL and access without having to login....

Time Zones

The only part of the app which are affected by users being in a different timezone to the one whi...

Triggers

Ways triggers can be used: Award points when user uploads a profile picture Award points when a...

Troubleshooting Users Accessing The CrowdComms Platform

We recommend promoting the platform at least one week pre event. Promoting early ensures users ar...

Using the CrowdComms Dashboard

The CrowdComms dashboard is a self service content management system (CMS) that enables you to up...

Wi-Fi & Data Requirements

Introduction The CrowdComms platform is lightweight in terms of data requirements however it is ...

Whitelisting the CC Platform

Updated; 10th January 2024 If your delegates will be accessing the app via a VPN or other secure...

Custom Email Domains

The CrowdComms event app and registration give you the ability to send emails using your own cust...

Platform Integrations Setup Guides

Here we will go through the available plugins in our CMS allowing for easy integration with 3rd p...

Platform options comparison

Single-Sign-On

CrowdComms currently supports SSO via the SAML2 standard. This is an enterprise-grade industry st...

Two Factor Authentication

What is Two-Factor Authentication? Two-Factor Authentication (2FA) works by adding an extra la...

Platform Promotion

In order to ensure your app achieves high levels of usage and adoption rates, we highly recommend...

PWA (Progressive Web App)

Our new PWA feature is a real game-changer. Not only will it enable your delegates to use your ev...

Meeting Booking

Get your meetings booked in, plan your time and make the most of every networking opportunity. ...

1. Enabling Meeting Booking

Please contact your CrowdComms’ Account Manager if you would like Meeting Booking (Beta) feature ...

2. Setting up Meeting Booking on the Dashboard (CMS)

1. Log into your CrowdComms dashboard (CMS) and input your details. 2. Select the Event App ...

3. Logging in to the Event App and setting up your privacy preferences

1. Firstly, log in to your Event App and input your login details. 2. If this is the first time ...

4. Managing personal meeting availability

[This enables you to set up your own meeting availability]   1. Click on the right-hand menu,...

5. Creating a meeting with another delegate(s)

[This enables you to arrange meetings with other delegates within this Event App] 1. There a...

6. Creating a meeting with an exhibitor or a sponsor

[This enables you to arrange a meeting with the event’s sponsors or exhibitors within this Event ...

7. Accepting and declining meetings

[This is where you go to accept or decline meetings following an invitation or to view the status...

8. Viewing upcoming and completed meetings

[This is where you view meetings which have been scheduled and meetings which have taken place] ...

9. Joining a virtual meeting and virtual meeting in progress

Joining a virtual meeting 1. There are multiple ways for you to join a meeting, and they are: a...

10. Alerts and email notifications

In-platform alerts and email notifications are delivered to both meeting organisers and invitees ...

11. Amending a meeting

[This enables you to amend existing meetings that you have arranged with another delegate, a repr...

Page Builder (previously HTML module)

The CrowdComms home page builder offers customisable HTML home pages with no code needed! You can...

IDLoom Payment Guides

Help in setting up your payment method of choice for paid registrations

Authorize.Net

We will need the following details from your Authorize.Net account: API Login ID Transaction Ke...

Adyen

We will need the following details from your Adyen account: API Key Merchant Account HMAC Key ...

Bambora (USA & Canada Only)

We will need the following details from your Bambora account: Merchant ID Hash Key Follow this...

CashNet

We will need the following details from your CASHNet account: Store URL Checkout request authen...

Crédit Agricole

We will need the following details from your Crédit Agricole account: Site Rank Username HMAC...

CCV

We will need the following details from your CCV account: API Key Payment method (options below...

Elavon

We will need the following details from your Elavon account: Merchant ID Shared Secret Account...

Elavon US

We will need the following details from your Elavon US account: Merchant Account ID Merchant Us...

Globee

We will need the following details from your Globee account: API Key Full guides have not been ...

HiPay

We will need the following details from your HiPay account: API Login API Password Website ID ...

Ingenico/Worldline

We will need the following details from your Worldline account: SHA-IN pass phrase SHA-OUT pass...

Mollie

We will need the following details from your Mollie account: API Key Full guides have not been ...

Payflow

We will need the following details from your Payflow account: backend.setting.section.partner b...

PayPal

We will need the following details from your PayPal account: Client Id Client Secret Mode (San...

SagePay

We will need the following details from your Elavon account: Vendor name Mode (Sandbox or Live)...

SIX Payment

We will need the following details from your SIX Payment account: Customer ID Terminal ID User...

Stripe

We will need the following details from your Stripe account: Publishable key Secret key Signin...

VR Payment

We will need the following details from your VR Payment account: Merchant ID Token Mode (Sandb...

Business Cards

Improve delegate engagement with custom contact card designs that can be left virtually anywhere ...

CrowdComms New CMS

An Introduction to our New CMS The new dashboard is a complete rewrite of our existing, well-ren...

Agenda Auto-Play

We are very excited to introduce our new Stream Auto-play feature. When enabled in the Dashboard,...

Abstracts Module

Our brand-new Abstracts Module is ideal for engaging your delegates when presenting posters, imag...

Quality Control

Documents

The Documents module can be used to display a list of documents relevant to the event. The d...

Direct Link

The Direct Link module is a module which links to another part of the app or something external. ...

Gamification Module

Gamification is broken down into two different types; challenges and triggers. Both are used as ...

Iframe

The IFrame module is used as a way to house an external web page into the platform.  Only certai...

Info Pages & Info Booths

The Info Pages module can either be used to create static text and image information pages or as ...

Maps

The Maps module is a way of adding static images such as floor plans or an interactive google map...

Portal

A portal app is a platform which is set up solely to house other platforms within.  If you w...

Social Media

The Social Media Module is a home for external social media links within the platform.   Mos...

Surveys

The survey functionality is designed as a way to collect attendee responses across an event and t...

Company

A Company Display module is a page where you can add information on sponsors or exhibitors which ...

Q & A Display

The Q&A module is an interactive feature of the platform whereby attendees can ask questions to s...

Live Stream

Live Streams can either be added as their own module or linked to sessions within the agenda. Mos...

Registration Suite

We’re thrilled to introduce a game-changing feature that will transform your event planning exper...

Access the CrowdComms admin dashboard (CMS)

Only CrowdComms staff will be able to give you or new team members admin access for the relevant ...

Wordclouds

We now have the ability to display wordclouds on a big screen at events, based on input from atte...

Libraries

Learn about how to populate the different libraries available within the CMS and how these link t...

Modules

Learn about the different modules available within the CMS and how to find and use the right ones...