Troubleshooting Users Accessing The CrowdComms Platform
-
WiFi
-
- Advise the user to check other sites are working and if WiFi isn't the issue attempt refresh or failing that clear cache and try again - This resolves any issues in nearly all instances.
-
Entering the wrong email
-
- Check users are using the correct email listed on the CMS, Libraries, People
- Recommend using the correct email listed on the CMS
- Or add the user to the CMS if they don't already have access. Go to CMS, Libraries, People, Add New Person
-
User has forgotten their password
- Solution = Recommend using the 'Reset password' option on the login page if they have forgotten their password - Screenshot attached
-
Unsupported browser
-
-
For any user who has issues accessing it is always worth sending supported browsers to ensure they are using a compatible browse - https://docs.crowdcomms.com/books/platform-docs/page/device-compatibility-and-browser-requirements
-
CrowdComms provide support to organisers however CrowdComms don't manage the communications directly with end users. If you had issues outside the above that needed further assistance your allocated support contact or the wider support team on 01258 863812 would be available to help.