Troubleshooting Users Accessing The CrowdComms Platform
We recommend promoting the platform at least one week pre event to allow users to access the platform, view content, make the most of networking opportunities, take part in pre event engagement and watch on demand videos.
Promoting early ensures users are logged in and comfortable navigating the platform before your event begins.
Issues accessing the platform are rare and in most cases, quick to troubleshoot. Below you will find the most common challenges and solutions to help your users quickly get onto the CrowdComms platform.
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WiFi
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- Advise the user to check other sites are working and if WiFi isn't the issue attempt refresh or failing that clear cache and try again.
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'You are not registered to access this event, please contact an event organiser.'
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- Check users are using the correct email listed on the CMS, Libraries, People
- Recommend using the correct email listed on the CMS
- If user is not listed on the CMS, add the user to give them access. To do so, go to the CMS, Libraries, People, Add New Person
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User has forgotten their password
- Recommend using the 'Reset password' option on the login page if they have forgotten their password
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Unsupported browser
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For any user who has issues accessing it is always worth sending supported browsers to ensure they are using a compatible browse - https://docs.crowdcomms.com/books/platform-docs/page/device-compatibility-and-browser-requirements
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CrowdComms provide support to organisers however CrowdComms do not manage the communications directly with end users. If you have issues outside of the above and require further assistance, your allocated support contact or the wider support team at CrowdComms are contactable on 01258 863812 Monday to Friday between 9am to 5.30pm.