Best Practices Before You Start

Complete these steps for a seamless experience:   

• Create your custom URL as a first step, this can take up to 24 hours to take affect and in rare cases longer (its usually quicker), but as this timeline is out of our hands, we recommend doing this before anything else. If you choose to go with a subdomain leveraging an existing domain, this can further extend the timeline as you will need to work with the internal team who manage your domain to make updates.

Send your desired URL to the live chat team who will set this up for you.

• Whitelist the CrowdComms platform to make sure there are no issues for your target audience accessing the platform.

Access whitelisting information here

• Customise the email domain sender address to improve deliverability and leverage your pre existing email domain authority.

Guide to manage this is here