Managed registration Service Level Agreement

Overview

We offer a user friendly, templated registration solution that is customisable to replicate your brand. Requirements for registration can vary significantly and keybelow features: 

Registration lightSLA is based on a simple branded website to register users and populate the virtual event platform attendee list. Registration light istypical managed outsideregistration of the CrowdComms platform and is priced separately to the CrowdComms Platform. Your Account Manager will be able to provide more information if this is a good fit for your requirements.requirement: 

• CustomBranded URLintro foremail easeusing ofexisting accesstemplates
• LandingCustom page with event overview and your branding applied
• User friendly registration form to capture the registrants details
• Confirmation message upon completing registration 
• Confirmation email sent via a noreply email from your custom domain
• API integration with the CrowdComms Virtual Event Platform
• Site will be live for maximum of 3 months from launch date. At 3 months registration data will be deleted from third party registration site.

Please note: This is a registration light solution limited to the functionality outlined on this page. The linked example demonstrates how your registration light solution will appear with branding and content applied.

For more comprehensive registration requirements, please contact your Account Manager for further options. 

Click to view demo

Landing Page

• Your logo will appear to the top left
• Cover image appears with the register call to action centralised 
• Overview of your event appears below the cover image 

 

Register Form 

Please note:All registrants will see the same questions on the registration form. Logic and branch questioning are not supported within the registration light package. 

Question Types: 

• Text response
• Multiple choice, select one answer
• Multiple choice, select multiple answers 
• File attachment  

Please provide the data capture questions requiredurl for the registration pageplatform  outlining

Integration to seamlessly transfer registrants into the questionCrowdComms followedevent byapp, typehybrid platform

Branded registration website using existing templates

• Includes home, agenda, speakers, sponsors and register page

Data capture built around your requirements including logic to ensure registrants only see relevant questions

Ticketing and payments. Please note, payment processing requires using, or setting up your own account with one of question in brackets and whether the questionapproved providers such as stripe 

Branded confirmation email using existing templates

View demo 

Registration setup 

We recommend allowing four (4) weeks as a minimum to get your registration setup. Quicker turnaround is Requiredpossible ordepending Noton Required. Examplesavailability of howresources, todiscuss provideshorter thisturnaround dataoptions arewith outlinedyour below.account manager. 

PleaseImportant: note: First Name, Last Name and Email required as a minimum. 

• Question 1: First Name (Text response, Required) 
• Question 2: Last Name (Text response, Required) 
• Question 3: Email address (Text Response, Required) 
• Question 4: Dietary Requirements (Multiple Choice, select one answer, Required)
• Question 5: Are there any other details we should be aware of (Text response, Not Required) 

Confirmation Message

Upon registering, a confirmation message including your custom text will appear. This will be followed by a confirmation email. Please complete the example registration form linked at the top of this docDelays to seeproviding howcontent thisor appears. 

Confirmation Email 

Upon registering, a confirmation email will also be sent from the no reply email address.

Reporting 

Live reporting will be available via the reg.crowdcomms.com dashboard. This includes the details captured from registration and breakdown of who has and hasn't registered. You can export reports based on registration status i.e. who hasn't registered to target these users with additionalmultiple rounds of promotionchanges viawill yourresult email marketing platform. Additional rounds of promotion are not included withinin the registrationprocess lighttaking package.longer. 

Registration Setup Requirements

Your allocated Support Specialist will provide a Sharepoint folder to provide the required assets and details outlined below. Upon receiving acknowledgement of required assets being received, allow 510 working days for your Registration Light solution to be created.

Updates

We provide training to enable you to manage ongoing changes once the site is built. If you prefer for us to manage ongoing updates, discuss this with your account manager at project scope stage. Time to implement updates will depend on the nature of request i.e. simple changes, we aim to update with one (1) working day. Multiple updates or large data uploads will take 3longer,  workingyour daysallocated andsupport tomanager avoidwill unnecessaryadvise delaysonce pleasethey ensurehave allreviewed required assets and details are approved and provided at the same time.content. 

Once we have uploaded the bulk of the content, we will schedule a review call and provide training to allow you to make real time edits to content as needed. The aim here, is to empower you to have control over tweaks that are needed straight away. 

General Requirements: 

• Preferred URL for the registration site (Must be available)

Required Design assets: 

• Logo: 300 pxls width x 60 pxls height (jpeg)
  • Appears to the left of the top navigation menu
• Cover image: 1600 pxls width x 600 pxls height (jpeg)
  • Appears on the landing page with your event name and register button profiled on top
• Secondary cover image: 1600 pxls width x 200 pxls height (jpeg) 
  • Appears at the top of the registration form page
• Email header: 619 pxls width, height can vary (jpeg) 
  • Appears at the top of both invitation and confirmation email
• Brand guidelines or hex code for primary, secondary and further supporting colours where appropriate
  • Used to brand the top navigation menu, register button and text 

Required Details: 

• Event Name
• Overview text: 2500 characters max (Text only) 
• Registration form questions refer to 'Register Form' above
• Text to appear in confirmation message: 1000 characters max (Text only)
• Confirmation email subject: Defaults to 'Registration to {%event_name%}'
• Text to appear in confirmation email: 1000 characters max (Text only)
• Include users registration responses in confirmation email: Yes/No 

Content pages: 

• Advise which menu options (the tabs at the top) you will need, these will be named in line with your requirements.
• Provide the content such as agenda, speakers and sponsors in excel format if possible. For simple agenda's, word document is acceptable.
• Ensure any images that need to be displayed are included on sharepoint folder and named accordingly

Reporting:

Live reporting will be available via the reg.crowdcomms.com dashboard. This includes the details captured from registration and breakdown of who has and hasn't registered. You can export reports based on registration status i.e. who hasn't registered to target these users with additional rounds of promotion via your email marketing platform. Additional rounds of promotion are not included within the registration light package.