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Streaming Project Management Service Level Agreement

Purpose

To provide guidance and work collaboratively with your event organisers and speakers to ensure they have the support required to deliver a seamless virtual meeting. 

  • Distribute virtual meeting guide, answer related questions and recommend best practise.
  • Distribute speaker guide, answer related questions and recommend best practise. 

  • Join call with event organisers and explain the key milestones and tasks required to run a successful virtual meeting.

  • Join one hour tech call with the speakers to demonstrate the platform and explain how the streaming and engagement functionality will work on show days.
  • Provide training on how to efficiently show call a virtual meeting.

  • Provide templates for the running order and work collaboratively with event organisers to ensure everything goes seamlessly on show days.

  • Provide templates for how to submit assets for the required streamed sessions and collate these into required format for show day streaming technician.

  • Determine which sessions have Q&A and or live polling and ensure these are built into the relevant sessions and all relevant links added to the running order.

    • If required, assist the live stream technician on go live. 

      Client Responsibilities and Considerations:

      • Client will complete streaming project management sign off form acknowledging having read and agreed to the SLA.
      • Client will read all provided documentation and ask questions where required with the aim of ensuring you have a solid understanding of the process. 
      • Client will arrange for all speakers to join the same tech call pre event. If our project manager has to attend multiple tech calls this will result in additional costs, £200 per hour.
      • In order to avoid additional costs, the initial tech call can be recorded and sent to speakers who are unable to attend. Alternatively one of your team can run follow up tech calls after attending the initial one run by the CrowdComms project manager. 
      • Client will provide all assets and running order in agreed templates at least 3 working days before the first show day. Failure to provide the required information at least 3 working days before first show day will result in additional £1000 project management fee for the quick turnaround. 
      • Client or event organiser will be responsible for show calling the event and introducing speakers as they arrive to join the live stream session. 
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