CrowdComms Managed Live Stream Service Level Agreement

Introduction:

To provide guidance and work collaboratively with your event organisers and speakers to ensure they have the support required to deliver a seamless live stream to your virtual meeting.event. 

Services included:

• Distribute virtual meeting guide, answer related questions and recommend best practise.practice.
• Distribute speaker guide, answer related questions and recommend best practise.practice. 

• Join call with event organisers and explain the key milestones and tasks required to run a successful virtual meeting.

• Join one hour tech call with the speakers to demonstrate the platform and explain how the streaming and engagement functionality will work on show days.
• Provide training on how to efficiently show call a virtual meeting.

• Provide templates for the running order and work collaboratively with event organisers to ensure everything goes seamlessly on show days.

• Provide templates for how to submit assets for the required streamed sessions and collate these into required format forto showbe dayused streamingby the live stream technician.

• Determine which sessions have Q&A and or live polling and ensure these are built into the relevant sessions and all relevant links added to the running order.

• If required, assist the live stream technician on go live. 

Client responsibilities and considerations:

• Client will complete streaming project management sign off form acknowledging having read and agreed to the SLA.
• Client will ensure that they have prepared the agenda in accordance with the document "Planning your virtual agenda".
• Client will read all provided documentation and ask questions where required with the aim of ensuring you have a solid understanding of the process. 
• Client will arrange for all speakers to join the same techtechnical check call pre pre-event. If our project manager has to attend multiple techtechnical check calls this will result in additional costs,costs of £200 per hour.
• In order to avoid additional costs, the initial techtechnical check call can be recorded and sent to speakers who are unable to attend. Alternatively one of your team can run follow up techtechnical check calls after attending the initial onecall run by the CrowdComms project manager. 
• Client will provide all assets and running order in agreed templates at least 3 working days before the first show day. Failure to provide the required information at least 3 working days before first show day will result in additional £10001,000 project management fee for the quick turnaround. 
• Client or event organiser will be responsible for showensuring callingthat all speakers have the eventcorrect links for the virtual studio as well as any Q&A and/ or live poll links and introducing speakers as theythat arrive to joinat the livevirtual streamstudio session. at the pre-agreed time.