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CrowdComms Managed Live Stream SLA

Introduction:

To provide guidance and work collaboratively with your event organisers and speakers to ensure they have the support required to deliver a seamless live stream to your virtual event. 

Services included:

  • Distribute virtual meeting guide, answer related questions and recommend best practice.
  • Distribute speaker guide, answer related questions and recommend best practice. 

  • Join call with event organisers and explain the key milestones and tasks required to run a successful virtual meeting.

  • Join one hour tech call with the speakers to demonstrate the platform and explain how the streaming and engagement functionality will work on show days.

  • Provide templates for the running order and work collaboratively with event organisers to ensure everything goes seamlessly on show days.

  • Provide templates for how to submit assets for the required streamed sessions and collate these into required format to be used by the live stream technician.

  • Determine which sessions have Q&A and or live polling and ensure these are built into the relevant sessions and all relevant links added to the running order.

      Client responsibilities and considerations:

      • Client will complete streaming project management sign off form acknowledging having read and agreed to the SLA.
      • Client will ensure that they have prepared the agenda in accordance with the document "Planning your virtual agenda".
      • Client will read all provided documentation and ask questions where required with the aim of ensuring you have a solid understanding of the process. 
      • Client will arrange for all speakers to join the same technical check call pre-event. If our project manager has to attend multiple technical check calls this will result in additional costs of £200 per hour.
      • In order to avoid additional costs, the initial technical check call can be recorded and sent to speakers who are unable to attend. Alternatively one of your team can run follow up technical check calls after attending the initial call run by the CrowdComms project manager. 
      • Client will provide all assets and running order in agreed templates at least 3 working days before the first show day. Failure to provide the required information at least 3 working days before first show day will result in additional £1,000 project management fee for the quick turnaround. 
      • Client or event organiser will be responsible for ensuring that all speakers have the correct links for the virtual studio as well as any Q&A and/ or live poll links and that arrive at the virtual studio at the pre-agreed time.
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