Onsite Platform Support

The CrowdComms platform is self service and with our included remote training and many of our clients confidently manage everything themselves on show days. Having said this, time and resources aren't always available and having an expert onsite resource to oversee the delivery of the CrowdComms platform is incredibly valuable. 

Included: 

• Platform concierge, assisting clients and attendees get the most out of the app.
• Helping users get onto the app where needed. A app help desk is a great way to make it easy for your attendees to get the help they need. Our resource can be stationed at the help desk to help those who need assistance. 
• Managing updates and making real time changes to content. One of the many benefits of the CrowdComms platform is the ability to make real time updates and ensure all the content is up to date as timings and other attendee information changes. 
• Sending pop up alerts, email alerts or push notifications to ensure the event comms go to the right people, at the right time.
• Speaker guidance and training to promote the platform and ensure their sessions utilise the platform functionality as needed. 
• Working with the AV team to test and oversee engagement sessions utilising live polling and Q&A. 
• Providing event team regular updates on analytics and reports. 
• Provides reassurance to manage any issues and work to resolve anything that may come up.