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Whitelisting the CC Platform

If your delegates will be accessing the app via a VPN or other secured network, you may need to add some entries to your internal network whitelists for the app to function correctly.

If you are on a secured network and your delegates are experiencing problems accessing the app, please try whitelisting the items below to see if this resolves the issue.


App media served from:

*If using a custom domain, it may be beneficial to whitelist this also

Live Stream

App Emails
Dedicated email IP address:

Video Calls

1-2-1 video calls and breakout videos use Twilio infrastructure. Please refer to this guide to whitelist Twilio services: