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Whitelisting the CC Platform

Updated; 10th January 2024

If your delegates will be accessing the app via a VPN or other secured network, you may need to add some entries to your internal network whitelists for the app to function correctly.

If you are on a secured network and your delegates are experiencing problems accessing the app, please try whitelisting the items below to see if this resolves the issue.

Event Platform / App (Front end, user view)

App media served from:

*If using a custom domain, it may be beneficial to whitelist this also

Live Stream


In-Platform Breakout Rooms

This document details the various ports which need to be opened on a network firewall in order for the CrowdComms Breakout Rooms to operate on a secure network. 

Event Platform, Registration, App Emails

You should whitelist all addresses Most email correspondence will be sent from the following addresses

Email Sending IP addresses
Video Calls

1-2-1 video calls use Twilio infrastructure. Please refer to this guide to whitelist Twilio services:

Break out calls use LiveKit infrastructure. Please refer to this guide to whitelist LiveKit services: