Community Platform

Take your employees, members or prospective clients and turn them into a community. Keep your audience informed of the latest updates, allow users to voice their opinions and create dynamic working spaces for collaboration. Unlimited 1-2-1 meetings, group meetings and events all housed with a branded and secure platform. 

• Onboarding platform: Give new starters the experience they deserve. Make the content needed to set them up for success readily available within a platform that promotes your brand and culture.
• Community platform: Take your employees, members or prospective clients and turn them into a community. Provide real time updates, learn from usage and feedback to continue to create a community that continues to add value.  

What's included when I purchase the community platform? 

In short, everything available in the CrowdComms platform! The community platform offers the entire feature set. This enables you to create a unique and personalised experience built around your specific aims. Work with your Account Manager during the onboarding consultation to build a platform that is setup to share the right content, at the right time whilst engaging with your audience to get tangible feedback to continue to improve the community experience over time. 

• Secure platform: Chose from the multiple security options to ensure only your desired users can access. CrowdComms is a leading providing when it comes to security, with options from public access to registered users only, with multi factor authentication and authenticator app available as extra tiers of security. 
• Customisation without compromise: Create ana truly on brand,brand secureplatform. platformChoose from 15 templates optimised for all devices with your brand applied or work with our design team to hostcreate a custom new template. Everything down to the font file and button style is applied to deliver a truly white label solution. 
• Show case content: Whether you are looking to promote your company mission statement, employee wellness, charity drives or share success stories, there is a vast feature set to ensure you have options to show case in a way that delivers the message. 
• Networking and collaboration: Keep everyone connected whether they're at the office, at home, or offsite. 1-2-1 and group chat, video calls and branded workspaces provided a variety of ways to keep your community connected.
• Events and webinars: Take advantage of your captive community. Run all your events and webinars in one place. Perfect for webinar series and when you have a captive audience attending events throughout the year. Utilise module privacy and personalised schedules to ensure only invited users can see the events they are invited too. 

  Send alerts and notifications to communicate upcoming events and allow your attendees to revisit past events all in one place. 

  Platform Options: What's included when I purchase a 12 month platform license?

  • 2000 users supported within starting package. Higher user options available. 
  • Secure platform
  • GDPR compliant
  • Custom URL 
  • Responsive platform that across devices including desktops, tablets and mobile phones: Browser requirements
  • Replicate event branding: Design setup included
  • Event content utilising available platform modules: Platform docs
  • Session engagement
    • Session chat
    • Audience Q&A
    • Live polling
    • Event game with session challenges
    • Activity feed(s) linked to relevant sessions
  • Networking
    
    • Related features
    • 1-2-1 video calls included on show days, 7 days pre and post show day
  • Meeting booking: View details
    • 1-2-1 meeting booking between platform users
    • Pre-define time slots for audience to meet with one another or allow them to define their own availability
    • Meet in person or online, with simple step by step user experience 
  • 1-2-1 video calls: View details
    
    • Please note: 1-2-1 video calls are only available on show days, 7 days pre and post show days
    • Allow users to begin video calls with other online users within the platform allowing
      • Attendeeyou to attendee
      drive
      • Attendeeup to exhibitoradoption and vice versaengagement. 
      • AttendeeEngagement and feedback: Whether you're looking to speakerrun anda vicelast versaminute
      poll,
      • Attendee to event organiser or vice versa
      • Options to restrict access for certain groups if needed  
  • Exhibitor and sponsor exposure 
    • • View details
  • Surveys and session feedback with reporting
    • • Surveys linked to sessions with session specific questions
      • Event surveys linked from menu or home screen 
      • No limits on number of surveys or survey questions
      • Multiple question types: Single choice, multiple choice, star rating, sliding scale rating and open end response 
      • Reporting for admins in csv available for download in real time
  • Analytics and reporting
    • Real time highlights dashboard
    • Detailed csv reports with user specific data 
    • View details
  • Multilingual functionality  
    
    • Allowallow users to accessask questions, provide feedback or take part in wider platform game with live leaderboard and prizes, the CrowdComms community platform inhas supportedoptions languages:to Viewget detailsthe conversation going. 
    • ContentShared mustsocial befeed: providedCreate multiple social feeds to post messages from admins and uploadedusers. inComments, eachphoto requiredand languagevideo
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  • Analytics and reporting: Quantify the success of your event show days within the 12 month platform 
    • Manage all events within one central brandedcommunity platform with genericreal companytime brandingreporting. Continue to ensure its suitable for all events
    • Personalise contentlearn and agenda so that users only have access to relevant content, events or sessions they are invited to 
    • Show day add on enablesimprove the live event day to take place covering costs incurred from AWS, ably, Mux and support costs which all increase during show days
  • Included on show days:
    • Live stream player to deliver high quality production to your audience around the world.
      • Global CDN ensuring stable, fast connection for users regardless of where they access (For mainland China audiences, please discuss options with your Account Manager).
      • Engagement panel to facilitate seamless participation. 
      • Picture and picture supported.
    • Smart session: Networking rooms View details
      • Create branded networking spaces
      • Dynamic networkingwider experience for user to bump into other attendees and join private or group conversations
      • Watch content together removing the isolation of virtual events
      • Participate in group chat 
    • Group video roundtable meetings: View details
      • • Group video roundtable meetings supporting up to 12 users.
        • Branded group video calls linked to sessions
        • Roundtable style, open conversation sessions 
        • Switch up your event by rotatingmaking between live stream / broadcast sessions to roundtable discussions

  Remove 'Powered by CrowdComms' logo

  • Remove this logo from login and left hand menu providing a complete white label solution

  App store listing 

  • Optional feature: Native app available in Apple app store and Google Play 
  • Custom app name, splash screen image and app icon
  • Push notifications 

  Registration light

  • Integration options with your preferred registration provider are included as standard without purchasing this optional registration light solution. Integration options
  • Registration light is a simple user friendly branded registration platform with live api integration into the event platform 
    • View details

  • Standalone attendance tracking app 

    • Optional standalone app: Only available for physical events
    • Onsite admins, hosts, and hostesses download attendance tracking app onto phones or iPads 
    • Enter event code followed by session or location code
      • Session or location code can be updated as they scan attendees into new sessions 
    • Scan attendee QR codes on their badges to track their movement 
    • Permissions to control who is allowed to attend specific sessions 
    • Reporting available for admins

    Standalone lead capture app 

    • Optional standalone app: Only available for physical events
    • Allocate a lead user for each exhibitor
    • Lead exhibitor user downloads the lead capture app, enters event code followed by their unique exhibitor code
      • This information is communicated to exhibitors by email from organisers
    • Ability to invite team leaders who can then download and join their exhibitor lead capture app 
    • Pre defined qualifying questions and option to create personalised questions
    • Scan attendee QR codes on badges to capture details
    • Enter responses to qualifying questions basedupdates on the conversation to have central hub of qualified lead data
    • Reporting for exhibitors 
    • Reporting for event admins

  Design Setup 

  • Included with platform license 
  • View details

  Custom design page(s)

  • Optional service, discuss options with your account manager
  • Design setup utilising oneback of the triedfeedback and tested templates 1-8 is included as standard without the custom page add on - View standard design setup options
  • Ifdata you needreceive somethingevery a bit special that goes above and beyond the included templates home screens or menu options, we can code custom pages to replicate your designs
  • Send your custom page requirements to your account manager for reviewday. 

  Allocated

   account

  manager, support manager, training and support included with platform license

  • Included as standard with any platform purchase
  • Allocated support manager provides training and support: View details

  Managed content service

  • Optional service: View details
  • Allocated resource uploads your event content
  • Multilingual platforms require one x managed content service per language

  Managed live stream service

  • Optional service: View details
    • Streaming can be managed internally or through AV / production partner if preferable
  • Allocated production manager
  • Pre event review exploring requirements and providing insights and recommendations 
  • Speaker briefing to ensure speakers understand the platform and relevant session engagement features 
  • Collaboration with organisers to ensure agenda follows best practise and assets are provided as required
  • Production manager works with the allocated streaming technician to ensure they understand requirements and are prepped to seamlessly stream the running the order

  Streaming technician(s)

  • Optional service: Streaming can be managed internally or through AV / production partner if preferable
  • Experienced technician manages the delivery of your live stream following the agreed running order
  • Seamless transitions between content including session engagement 
  • High production live stream output to the remote audience within event platform 
  • View details

  Allocated show day platform resource (per day, per technician) 

  • Dedicated CrowdComms resource allocated to work as an extension of your team during your show day 
  • View details