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Release Management Process
The scope of this process is to cover scenarios when new features or changes to existing features are being implemented onto the CrowdComms platform. The process: All new features follow a design & development process that includes stakeholder feedback on ...
Kiosk Service Level Agreement
Our service level agreement outlines the services included with your kiosk project and your responsibilities. By utilising our included services and ensuring you own the points outlined as client requirements, ensures a seamless experience and most import...
Onsite Filming Service Level Agreement
Our service level agreement outlines the services included with our managed live stream service and your responsibilities. By utilising our included services and ensuring you own the points outlined as client requirements, ensures a seamless experience an...
Platform Promotion
In order to ensure your app achieves high levels of usage and adoption rates, we highly recommend you use the below tools which have been tried, tested and typically result in adoption levels of 80% and above. Promotion Top Tips • Promote the app early with ...
Banner Message Guide
Banner messages are user defined messages which will appear in a banner at the bottom of each screen within the Front End of the platform when enabled. They are useful for clients who need to constantly display legal messages, copy right information, safety in...
Agenda View Guide
Introduction Since 05/08/21 with Front End release for 3.5.0 there has been an alternative view available for the Agenda module within the Front End of the platform. Both views give the user the exact same information, it is just displayed in different ways. ...
Web vs native comparison
The primary difference between the web based version and native app is how users access the platform. The web based version is accessible via a custom URL whereas the native app is downloaded from the Apple app store or Google Play Store. A major benefit of t...
Hybrid / virtual platform vs Event app / in person platform
The platform itself is the same and built using the same admin dashboard. The primary difference in feature set is that the hybrid / virtual platform comes with the session video player with engagement interface to allow remote audience to participate in real ...
Hybrid or virtual platform vs Event app (in-person only) platform
The platform itself is the same and built using the same admin dashboard. The primary difference in feature set is that the hybrid / virtual platform comes with the session video player with engagement interface to allow remote audience to participate in real ...
Web vs native comparison
The primary difference between the web based version and native app is how users access the platform. The web based version is accessible via a custom URL whereas the native app is downloaded from the Apple app store or Google Play Store. A major benefit of t...
Web, Portal app and Standalone Native: What's the difference?
Overview The CrowdComms platform can be accessed as both a web based platform via a custom URL or by downloading a native / traditional app from the Apple app store and Google Play store. Work is involved with making the platform available as a native app and...
Zoom Integration Setup Guide
Streaming Zoom into CrowdComms If you prefer to live stream a Zoom session straight into the CrowdComms video player which benefits from recording the session on demand in the CrowdComms video library, you can see steps to live stream Zoom here. Details on ho...
Zoom Integration Vs Desktop Features
The main thing to remember with our zoom integration, is that it is not simply zoom as you know it via other means, but accessed via the platform. The integration uses what is called the zoom web SDK which has different features to the desktop client and mobil...
Eventsforce Integration Setup Guide
Before you can connect your event to CrowdComms, you will need to generate an API user within your Eventsforce account, and generate an API key. Instructions on how to do this can be found here:If you find you have any trouble with the setup, then you will nee...
INTRODUCTION
SINGLE SIGN-ON (SSO) Single sign-on (SSO) is an authentication process that allows a user to use one set of login credentials, for example, a username and password, to access multiple applications. PURPOSE SSO helps clients and their users with the challeng...
FREQUENTLY ASKED QUESTIONS
Q: Do all the delegates still need to be registered on the site as usual?A: No if they’re logging in via their company’s directory. With SSO, the user’s basic information such as First name, Last name, Email, and Phone number will be auto-populated in the even...
Elements Design Requirements
Below is a full list of design specifications for the Entegy Platform: Below is a list of possible places the hex code can be changed and where this displays on the platform: Phone Menu Background 720 x 1600px PNG• No transparency• 520px clear s...
Elements - Service Level Agreement (Full Build)
Our service level agreement outlines the services included with your platform license and your responsibilities. By utilising our included services and ensuring you own the points outlined as client responsibilities, ensures a seamless experience and mostly im...
CC Platform Data Anonymization / Wipe Process
6 Months after platform end date, all PI data is wiped from the app, but “content” remains in place and platform still visible on CC Dashboard. Users can no longer login as their email addresses will be anonymised. Here is a breakdown of what gets anonymised: ...
Zoom breakouts user experience
About the integration The Zoom integration uses the Zoom SDK functionality which is for the most part comparable to the standard experience using Zoom. You can see comparison of the functionality supported in our Zoom SDK integration and standard Zoom experi...