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Zoom Integration Vs Desktop Features

The main thing to remember with our zoom integration, is that it is not simply zoom as you know it via other means, but accessed via the platform. The integration uses what is called the zoom web SDK which has different features to the desktop client and mobile app.

More than likely, you are used to using the desktop client which has the most features. Below is a comparison of the features you can expect to find via the desktop client vs the web client, and therefore what you can expect to see via our integration.

Important: CrowdComms are not able to provide support with issues related to the Zoom meeting itself or restrictions with the Zoom SDK. We can assist with setting up the integration which will output your Zoom meeting seamlessly in the CrowdComms platform utilising the Zoom SDK functionality available.  

As updates to the Zoom SDK are released, these will be updated to the CrowdComms / Zoom integration. 

Windows/macOS (Desktop Client)
Platform Integration (Web Client)
 Start or join meeting

Join a meeting without signing in

Join a meeting in progress

Sign in using Zoom account, Google, Facebook, or SSO

Start an instant meeting.

Schedule one-time or recurring meeting


Share your screen in a Zoom Room by entering in the sharing key or meeting ID.


Display upcoming meetings


Display synced calendar events (if you added a third-party calendar service)


View, edit, start, or delete your scheduled meetings


Participants are pre-assigned to breakout rooms (if set up by the host)

In meeting controls (participants and hosts)

Join computer audio


Mute/unmute mic

Start/stop video

Invite others to join meeting

Change your screen name for the meeting

Non-verbal feedback

Share screen


In-meeting chat

Start cloud recording

Start local recording


Request remote control


Give remote control


Gallery View and Active Speaker View

Participant in breakout rooms

Self-select breakout room


Answer polls

Language interpretation

Live transcription

Reclaim host

In meeting controls (hosts and co-hosts)

Create, edit, and launch polls

Start and manage breakout rooms (host only)

View pre-assigned participants in breakout rooms (if set up in web portal)


Live stream meeting


Report a participant for inappropriate behavior


In-meeting security controls (hosts and co-hosts)

Lock meeting (don't allow other participants to join the meeting in progress)

Place the attendee in a virtual waiting room

Control if participants can share screen

Control if participants can use in-meeting chat

Control if participants can unmute or rename themselves

Enable/disable video receiving


Webinar controls 

Launch question and answer session

Launch polls


Live stream webinar


Manage participants (hosts)

Stop a participant's video

Assign a participant to be the host

Assign a participant to be a co-host

Allow a participant to start or stop a recording


Assign a participant to type closed caption

Change a participant's name that is displayed to other participants

Remove participant from meeting

Mute all participants/ask all to unmute

Automatically mute participants as they join the meeting

Play chime when participants join and leave

Don't allow other participants to join the meeting in progress

Control who participants can chat with

Put a participant on hold

Share screen controls

Share whiteboard


Share device audio 


Annotate on shared screen or whiteboard


Pause your current shared screen

Show or hide names of annotators


Stop a participant's screen share (host and co-host only)


Control if multiple participants can share screen simultaneously

Side-by-side mode



Add a personal note


Change profile photo or screen name
Note: On the desktop client, you will be redirected to the web portal to change your screen name


Manually change your status



Mark messages as unread


Edit your sent messages


Delete your sent messages, images, or files


Save images or files sent in the chat


Add messages to your starred list and view all messages you have starred


View starred messages in a specific chat


Use your personal chat space


Send images or files


View all files sent or all files received in chat


Share sent or received chat files with contacts


Send a capture of the current screen


Send animated GIFs


Send code snippets


Send emoticons


Encrypted chat


Store chat message history


Invite contacts to an existing chat


Change notifications for new channel messages


Add channels to your starred list and view channels you have starred


Create a channel


Edit a channel (must be a channel admin)


Invite members to a channel



Add contacts


Add contacts to your starred list and view contacts you have starred


Directory for contacts, channels, and Zoom Rooms


Add contact to auto-answer group



Automatically join meeting by computer or device audio


Automatically mute when joining meeting


Automatically call phone number to join meeting



Insert a link preview whenever a chat message contains a link


Change notification settings for chat


Manage blocked contacts


Display meeting reminders


Display connected meeting time


Display closed captions (if available)


Automatically disable your video when joining a meeting


Touch up appearance


Virtual Background



Note (A): Joining computer audio on Safari is only available for webinar attendees.

Note (B): Screen sharing on Microsoft Edge requires Windows 10 Pro or Enterprise. It is not supported on Windows 10 Home. If you are running Windows 10 Home and need to share your screen, we recommend using Chrome or Firefox. Screen sharing is not supported on Safari.

Note (C): If you joined a meeting on an iOS or Android device, you can't request remote control or give remote control. The participant who is screen sharing with the Zoom desktop client must give you remote control.

Note (D): Requesting remote control of content shared from the desktop client or mobile app is currently supported, but not content shared from another web client.

Note (E): Self-selection on the Zoom mobile app and ChromeOS is available for meeting participants, but not for the host launching breakout rooms. Self-selection of breakout rooms has to be enabled and launched from the desktop client.