Whitelisting the CC Platform
Updated; 10th January 2024
If your delegates will be accessing the app via a VPN or other secured network, you may need to add some entries to your internal network whitelists for the app to function correctly.
If you are on a secured network and your delegates are experiencing problems accessing the app, please try whitelisting the items below to see if this resolves the issue.
Event Platform / App (Front end, user view)
*.crowdcomms.com
App media served from: https://media.crowdcomms.com/
https://www.google-analytics.com
wss://realtime.ably.io
*If using a custom domain, it may be beneficial to whitelist this also
Live Stream
*.mux.com
In-Platform Breakout Rooms
This document details the various ports which need to be opened on a network firewall in order for the CrowdComms Breakout Rooms to operate on a secure network.
Event Platform, Registration, App Emails
You should whitelist all addresses @m.crowdcomms.com. Most email correspondence will be sent from the following addresses
Email Sending IP addresses
54.240.99.144 54.240.99.146 54.240.99.142 54.240.99.145 54.240.99.143
Video Calls
1-2-1 video calls use Twilio infrastructure. Please refer to this guide to whitelist Twilio services: https://www.twilio.com/docs/video/ip-addresses
Break out calls use LiveKit infrastructure. Please refer to this guide to whitelist LiveKit services: